ChristianaCare Website Privacy Statement

Updated November 15, 2021

ChristianaCare takes your privacy seriously, and we want you to know how your Personal Information that we collect is used, shared, and protected. ChristianaCare’s Website Privacy Statement (“Privacy Statement”) applies to all Christiana Care Health System websites and platforms (“ChristianaCare websites”), including, but not limited to:

If you use ChristianaCare’s patient portal and other applications, you should review the privacy policies or statements specific to these websites in addition to this Privacy Statement.

Information Not Covered by This Privacy Statement

This Privacy Statement does not apply to your Personal Information from the following sources: (i) offline, (ii) third-party websites, including information from third-party websites to which ChristianaCare websites may link, or (iii) Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You can find information about ChristianaCare’s use and disclosure of Protected Health Information in ChristianaCare’s Notice of Privacy Practices. This Privacy Statement applies to information collected through ChristianaCare websites only.

Information Covered by This Privacy Statement

ChristianaCare collects Personal Information that our website users voluntarily submit when they complete or fill out our online applications, surveys, and other contact and submission forms. Personal Information is information that identifies the user. This information may include, but is not necessarily limited to, your name, address, telephone numbers, e-mail address, and password.

If you visit ChristianaCare websites, we automatically gather and store information about your visit including: the IP address from which you access our websites; browser information; computer operating system information; the date(s) and time(s) you accessed our websites; the pages, files, and links you accessed; and the web address of the website from which you linked to our website.

Third-Party Services

This Privacy Statement does not apply to third-party websites, including third-party websites to which ChristianaCare websites may provide links. Third-party websites are subject to their own privacy policies and terms of use. ChristianaCare is not responsible for the information gathered by these websites or their privacy policies. We do not control these third parties’ use of cookies or how they manage the information they gather through them.

Additionally, this Privacy Statement does not apply to social media platforms and does not apply to any Personal Information that you may disclose on social media platforms or through ChristianaCare’s social media pages.

Third-Party Advertising and Online Tracking

ChristianaCare contracts with advertising companies to promote our services on unaffiliated websites and mobile applications. Currently, ChristianaCare is not able to respond to browser “do not track” signals or other similar web browser settings. However, visitors to ChristianaCare websites can opt-out of our online tracking through our advertiser’s opt-out tools. Approved advertising companies may collect information about you during your visit. These companies use the information to perform their duties for ChristianaCare but will not have access to information that can personally identify you. ChristianaCare may use these third-party advertising and analytics companies to inform you about our services or other offers that may be of interest to you.

Use of Personal Information

We may use your Personal Information for ChristianaCare’s business purposes, including but not limited to: marketing, data analytics, responding to your inquiries, and fulfilling your requests when you contact us.

Disclosure of Personal Information

We may disclose your Personal Information in one of the following ways: (i) with service providers, (ii) when required by law, and (iii) in connection with an authorized corporate transaction.

  1. Service Providers. We may transfer Personal Information to service providers who act on our behalf for further processing, including evaluating the usefulness of this website, for data management, for technical support, or recruitment. These service providers have contracts with us to use Personal Information and may have access to information about you if it is needed to fulfill their contracted duties. Service providers are not permitted by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements. We require our service providers to protect the information.
  2. Legally Required Disclosure. We may disclose your information to a third-party to comply with legal and regulatory requirements or to protect against fraud and illegal activities. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our ChristianaCare websites, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our ChristianaCare websites.
  3. Other Parties in Connection with a Corporate Transaction. We may also transfer Personal Information we collect from you to a third-party as part of a business transaction, such as a merger, reorganization, acquisition, joint venture, financing or sale of our assets.

Use and Disclosure of Aggregated and De-Identified Data

We may aggregate and anonymize Personal Information such that it is no longer identifiable. Although Personal Information is used to create aggregated data, it is no longer Personal Information once it is de-identified. Information is de-identified when identifying information, such as name or date of birth, are removed. We may maintain and use aggregate or count data or other de-identified information that does not identify an individual. Example of aggregate data that we collect includes usage statistics, device data, online traffic patterns, and user feedback. In addition to using this information for the purposes discussed in this Privacy Statement, we may disclose such aggregated or de-identified data to third parties without restriction.

Cookies and Similar Technologies

Cookies are fragments of data sent to your browser by a website that you visit. We use website cookies and similar technologies to collect information, such as your browser type, the pages you visited, the time you spent on our websites, your language preferences, and other visit data that is not identifiable. We may use the information we collect through cookies to improve the quality of our ChristianaCare websites. Like other web browsers, our web browsers are configured to accept cookies. You have the option to refuse cookies but doing so may make some of the services on ChristianaCare websites unavailable.

Managing Control of Your Data

There are tools available to you to manage data collected during your visit to ChristianaCare’s websites. Web browsing controls and web browser plug-ins allow you to adjust your tracking preferences, including the option to block and delete cookies.

Please note that limiting or blocking the cookies and other tracking technology may impact your ChristianaCare website experience and the functionality of the ChristianaCare website. If you choose to opt-out of having your Personal Information collected and used by ChristianaCare or its authorized third-parties, you will continue to receive general advertisements.

Your Options Regarding Your Information

You may choose to opt-out of receiving promotional electronic communications from ChristianaCare. If you no longer want to receive promotional emails from us in the future, please opt-out or unsubscribe according to the instructions in the promotional electronic communication. Please note that your choice to opt-out of promotional electronic communications from ChristianaCare does not prevent you from receiving important administrative electronic communications, such as reminders for healthcare appointments. You cannot opt-out of administrative electronic communications.

Information Security

ChristianaCare uses commercially reasonable administrative, technical, and physical security controls to protect ChristianaCare websites, email, mailing lists, and Personal Information in our possession. Despite these measures, there is some security risk when information is provided through websites. Therefore, you should keep this in mind before you send your information to us by email or disclose any Personal Information to us using ChristianaCare websites.

Contact Us

If you have any questions about this online Privacy Statement or your Personal Information, please contact us at:

ChristianaCare Privacy Office
4000 Nexus Drive
Avenue North – Suite NW3-100
Wilmington, DE 19803
(302) 623-4468


Privacy of Minors

ChristianaCare does not knowingly solicit information from or market to minors (persons under the age of 18) on ChristianaCare websites. If there is concern about information provided by a minor, please contact us using one of the methods provided in this policy.

Access to ChristianaCare Websites from Outside the United States

ChristianaCare is located in the United States of America (“United States”) and our services are directed at customers in the United States. By visiting ChristianaCare websites or using our services, you understand that your information may be transferred to, processed by, or stored in the United States, and you understand that the privacy laws of the United States may be different from those of your country. By visiting ChristianaCare websites or using our services, you understand and consent to the transfer of your information to the United States and any third parties with whom ChristianaCare shares information, as described in this Privacy Statement.

International Data Transfers

When you use our third-party services, they may transfer your Personal Information to other countries. Those countries may not have the same data protection laws as the country in which the Personal Information originated.

Acceptance of Terms

Each time you view, access, and/or interact with ChristianaCare websites you agree to accept and be bound by the terms of this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use ChristianaCare websites. Any data either submitted by you or collected by cookies and similar technology prior to you discontinuing use of the ChristianaCare websites may not be retroactively deleted by ChristianaCare.

ChristianaCare reserves the right to modify this Privacy Statement at any time and will notify users by posting an updated Privacy Statement on our website. Your continued use of our websites signifies your acceptance of the Privacy Statement terms and any changes to the Privacy Statement.

Health Care Disclaimer

Our website and other online health information tools do not provide medical advice, and is for informational and educational purposes only, and is not a substitute for professional medical advice, treatment or diagnosis. Call your doctor to receive medical advice. If you think you may have a medical emergency, please dial your local emergency response phone number.